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Broadband / Telco

🇨🇦 Rogers remains most-complained-about service provider in CCTS annual report - For the third consecutive year, Rogers Communications Inc. is the most-complained-about service provider, according to the Commission for Complaints for Telecom-Television Services’ (CCTS) annual report. The report also found wireless service issues and billing disputes continue to be top of mind for customers.

My Take: So I don’t think they’ll be running around the office with foam finger things yelling “we’re #1!!”.. The data needs to be skewed by customer tenure and ARPU to really tell the whole story. Much like the nonsense speed awards, this means nothing to me personally - because I read the fine print.

🇨🇦 Why Bell Just Swept Canada’s 2026 Internet and Wireless Awards Again - For the sixth consecutive period, Bell Pure Fibre was named Canada’s Fastest Internet by Ookla. The company also secured the top spot for its 5G network, which was recognized as the fastest and best in the country.

My Take: Best network. Best Value. Best customer experience? Better than the others, according to the previous article. But do these pats on the back actually drive user behaviour? Well, at least it got a mention in the Best newsletter.

🇨🇦 TELUS expands voluntary buyout offers as shift to self‑serve continues - Company says changes 'fuelled by rapid transformation in our industry and the growing customer demand for self‑serve solutions.'

My Take: As self-serve becomes the default, human support becomes the exception, and the workforce clearly shrinks accordingly. If customers notice, they will signal with their dollars.

T-Mobile’s latest plan is more about value than discounts -The new plan is $140/month for three lines – aimed squarely at families seeking “Better Value”. The plan includes large hotspot allowances, international roaming, satellite connectivity and discounted streaming. T-Mobile leans into “value” branding as affordability becomes a bigger selling point in 2026

My Take: Value vs Price. That’s all very subjective. That’s why McDonald’s invented the Happy Meal. It was a better value, but not a better price. Perhaps this suggests growth is slowing and competition is shifting to retention.

If you’re interested.. “The Average Cost of A 4-piece Nugget Happy Meal 2005-2025”

🇨🇦 Virgin Plus internet is dead, Bell stops accepting new customers - At the time, Bell only said it would stop selling Virgin Plus internet and TV services to streamline its internet options, but didn’t detail what that would mean for existing customers. I’ve since received a few messages from concerned Virgin internet customers wondering what would happen once Bell shut things down. Well, we finally have an answer.

My Take: “Going forward, Bell says that Virgin Plus will focus on wireless services in Ontario, while customers looking for home services like TV and internet will need to look to other Bell brands instead.”

No one in the real world cares about 5G standalone - Last year brought a huge increase in the number of 5G standalone connections, and yet telcos look no better off.

My Take: Private 5G isn’t dead, but it ain’t booming either. It’s settling into a niche where it makes sense, while Wi-Fi continues to win by being cheaper, simpler, and good enough for most use cases - although there are cases where they coexist for best of breed based on need. (I should put that on a t-shirt)

Is private 5G set to blossom? - Manish Tiwari, head of enterprise 5G at Ericsson, told SDxCentral that the private 5G market today has shown clear use cases, the potential for a return on investment, and that it has a place in the enterprise market, “so that part at this point is not questionable. It’s proven.”

My Take: Private 5G isn’t dead, but it isn’t blossoming either. It’s settling into a niche where it makes sense, while Wi-Fi continues to win by being cheaper, simpler, and good enough for most use cases.

🇨🇦 Bragg Communications Inc., carrying on business as Eastlink – Destandardization of Third-Party Internet Access services and clarification of service area - The Commission received an application from Bragg Communications Inc., carrying on business as Eastlink (Eastlink), proposing to destandardize two Third-Party Internet Access (TPIA) speed tiers: 100/10 megabit per second (Mbps) and 300/10 Mbps and to clarify the service area in which its 150/10 Mbps service is offered.

My Take: Eastlink asked to remove two standard wholesale speed tiers: 100/10 and 300/10. The CRTC said no because cutting those tiers would harm competition and increase costs for smaller ISPs that sell TPIA-based tiers. Keeping these speeds helps independent providers offer more affordable plans as they would have had to bump to the next higher tier, at a higher price.

🇨🇦 CRTC makes it easier for Canadians to find information about Internet and cellphone services - Today, the CRTC is taking action to make it easier for Canadians to find information about Internet and cellphone services available in their area.

My Take: The CRTC wants better data from telecom companies so people can see where service actually works, how good it is, and how providers compare. It also includes more standardized reporting on coverage, performance, and availability, especially in rural and underserved areas. Do it yourself broadband labels.

FCC sets vote to 'supercharge' Wi-Fi for connected wearables - In a move that's likely being cheered by Apple, Meta and Google, the FCC will soon vote to beef up Wi-Fi in the 6GHz band and a new 'GVP' category that would feature connected wearables, including AR and VR devices.

My Take: Supercharging Wi-Fi for wearables shows how much innovation still happens at the edges of the network, and will likely draw complaints from the same people who don’t like WiFi in schools, or any other public areas.. but they shoudl be happy because there would be less reliance on 5G… but would there actully be health risks from sustained close contact exposure to WiFi radiation? (no, it’s non-ionizing, so it can’t damage DNA or cells, etc)

🇨🇦 Here’s How Much Canadians Across the Country Are Listening to AM/FM Radio - A new report from Numeris finds that over 80% of listeners in Montreal, Edmonton and Calgary continue “to rely on AM/FM radio as a trusted companion throughout their day.”

My Take: People aren’t choosing between radio and streaming. They’re mixing it up. Radio is free, simple, local, accessible, and you don’t need an account.

T-Mobile's Billy Bob Thornton Ads for Cellular Starlink Flagged as Misleading - Following a complaint from AT&T, the National Advertising Division (NAD) finds that commercials for T-Mobile's T-Satellite went overboard in promising '100% coverage everywhere.'

My Take: Is that the Bad Santa Billy Bob or the Tommy Norris Billy Bob? Either way, Satellite-to-phone is promising, but it’s being marketed like it’s finished, and it ain’t.

Everyone talks about AI, data centers, batteries… but very few people really understand the grid that holds all of this together. - Over the past weeks I’ve been collecting my favorite ways to go from “I kind of get it” to “I can actually think in grid.”
Here’s a structured, no‑fluff grid list: split into books, Substacks/articles, podcasts, communities, and official resources.

🇨🇦 Gord Reynolds Releases Public Model to Improve Coordination in Major Infrastructure Projects - Infrastructure advisor and author Gord Reynolds has released a new delivery framework aimed at identifying and addressing such risks earlier in the project lifecycle. The framework is designed to support improved planning and execution by enabling earlier intervention, when costs are lower and outcomes more manageable.

My Take: Most infrastructure delays aren’t technical problems; they’re coordination failures. Go and buy Gord’s book. I haven’t read it. I probably should.

You can also listen to my podcast episode with Gord here. You people claim not to know that I have a podcast, so here’s a reminder.

When Networks Just Work: Moving Toward Seamless, Adaptive Connectivity - Broadband is at the brink of a transformation, moving us closer to a future where our networks are so intelligent, adaptive and seamlessly integrated into daily life that we never have to think about connectivity at all — a future where our networks just work.

My Take:  The focus is on seamless, adaptive connectivity, where software decides the best path in real time based on performance, cost, and availability. Networks that “just work” (like all of my Apple products).. So many legacy systems to work with - but if you want to integrate new technologies like NTN and AI-Driven services, stuff has to “just work”. Starts wit the data. See the next article.

Could telecoms networks start fixing their own bad data in 2026? - Telecom operators run their businesses on a digital representation of the physical network that shows where every cable, splice, and customer connection should be. With an emphasis on “should,” because keeping that model accurate has been a losing battle. As the network changes constantly in the real world, the gap between what operators think they know about their network assets and reality grows wider. And until recently, operators had no feasible way to continuously find and fix those discrepancies at scale.

My Take: If networks can’t trust their own records, it’s a faster path to garbage out. Teaching systems to clean up bad data may be boring, but it’s the work that makes everything else possible. You can’t self heal a network informed with bad data.

CommScope unveils new name as Amphenol deal closes - CommScope is officially giving up its name now that it’s completed its $10.5 billion sale of Connectivity and Cable Solutions (CCS) to Amphenol. Effective January 14, the company will rebrand to Vistance Networks.

My Take: Did they have a naming contest?

🇨🇦 Bell says 350 metres of copper cable stolen in Gatineau, Que., disrupting service - Bell says approximately 350 metres of copper cable was stolen over the weekend, which affected approximately 6,000 customers.

My Take: I wonder what measures they’re taking. Maybe they should strap on a little fiber, put in a couple of fiber optic sensing interrogators, and get some advanced warning before it’s too late. Maybe deploy the drones.. the armed drones.

Telco developers embrace AI, but security and skills concerns linger - Research conducted by GitLab found 97% of telco DevSecOps staff are already using AI. But 70% said AI is making compliance more difficult. And 75% warn agentic AI could create unprecedented security challenges

My Take: AI is becoming a standard tool for telcos, but security and skills are lagging behind adoption. The risk isn’t that AI slows things down - it’s that it speeds things up before companies are ready to manage the consequences and risks.

Verizon restores wireless service after massive outage - Verizon's widespread wireless service outage on Wednesday affected thousands of customers and lasted nearly ten hours. The cause is not known.

My Take: I wonder if they’ve nailed down the root cause yet. 1.5M reports of no signal. That’s a lot… Well, in Canada that’s a lot.

Uniti Wholesale has announced plans to add over 1,100 route miles of dark fiber in the South-Central United States. - “We are building the backbone for the future of AI—right here at home,” said Kenny Gunderman, Uniti president and CEO. “This expansion gives our customers the resilient, high-capacity infrastructure to scale mission-critical workloads with confidence—today and tomorrow.”

My Take: Mr. Gunderman. If you truly want it to be resilient and the future of AI, think about dedicating a fiber for fiber optic sensing so you can detect any events that may cause damage or impairment to the fiber. You know what, read this paper. It’ll explain everything.

Oh, and check out the next section.

Fiber Optic Sensing

Unlocking Fiber’s Full Potential: A Guide to Sensing Use Cases

Want a larger reference version? Just send me an email, and I’ll get it to you!

Want to chat more about how to leverage Fiber Optic Sensing? You can send me an email about that, too!

What’s Happening In Space?

🇨🇦 Kepler Communications high-speed optical data relay satellites successfully launched - The successful launch of the 10 300 kg sized satellites is an important milestone for Kepler as the company can begin commercial operations of its much anticipated optical data relay constellation once the satellites are in their final orbit and commissioned.

My Take: Kepler’s optical data relay constellation marks the beginning of a real space communications backbone, where satellites talk to each other with lasers, process data in orbit, and deliver information faster and more efficiently than ever. Click the video to watch Tranche 1 satellites being deployed from the SpaceX Falcon 9.

FCC approves SpaceX plan to deploy an additional 7,500 Starlink satellites - The Federal Communications Commission said on Friday it has approved SpaceX's request to deploy another 7,500 second-generation Starlink satellites as it works to boost internet service worldwide.

Big Win for SpaceX as FCC Clears It to Upgrade Starlink With Gigabit Speeds - The FCC's partial grant lets SpaceX operate 7,500 more satellites, for a total of over 19,000 in Earth's orbit, and use even more radio bands at higher power limits.

My Take: Without getting into the details, the FCC removed regulatory bottlenecks across orbits, spectrum, power, and architecture that were capping Starlink’s capacity. They have a clearer path to 1G services with the Gen2 satellites. There is a much longer post to be had to dig into the specifics around spectrum, power, frequency reuse, etc..

China applies to put 200,000 satellites in space after calling Starlink a crash risk - Chinese firms have signalled plans to launch more than 200,000 internet satellites, filing submissions with a UN agency just as Beijing accused Elon Musk’s SpaceX of crowding shared orbital resources.

My Take: Control over spectrum and space is now a marker of national power. Space won’t be dominated by any single country’s private companies, if they have their way.

Like Starlink's early days, Amazon Leo won't target polar regions at first - Although Amazon Leo has been designed to reach across the globe, the system will initially feature a coverage gap for much of Alaska, parts of Canada and northern Europe. That’s because Leo’s first-generation constellation —comprising over 3,200 satellites— will only provide coverage 56 degrees north and south of the equator

My Take: There’s lots of available market south of 56 degrees. Of course, it will take time to build out the constellation.

Two key networking standards for seamless terrestrial-NTN integration - Glenn Katz on how MEF 3.0 and ODA standards enable telcos to seamlessly integrate terrestrial and satellite networks for faster, smarter connectivity.

My Take: MEF defines how satellite and terrestrial services should work together, but ODA is what lets operators actually run them as one network. Without ODA, TN-NTN integration is theoretical. With it, satellite becomes just another layer in the network.

Eutelsat offering ‘sovereign’ Canadian Arctic satellite coverage as alternative to Musk's Starlink - David Van Dyke, Eutelsat's general manager for Canada, said his company’s OneWeb satellite technology could provide sovereign broadband coverage in the Arctic not ‘under the control of a singular individual who could decide to disconnect the service for political or other reasons.’

French-U.K. Starlink rival pitches Canada on 'sovereign' satellite service for Arctic military operations - A company largely owned by the French and U.K. governments is pitching Canada on a roughly $250-million plan to provide the military with secure satellite broadband coverage in the Arctic, CBC News has learned.

My Take: Isn’t this what Canada as invested bllions of dollars into Telesat Lightspeed to address? Quick check, if it’s correct, shows Telesat filing for a Polar orbital shell, covering the Arctic.

Iran Cuts Internet Access Across the Country Over Widespread Protests - Data from Cloudflare and Netblocks suggests the outage started on Jan. 8, and multiple sources in Tehran confirmed to CBS News that the internet is down in the capital. Phone lines are reportedly affected, too.

Iran Strikes Musk’s Starlink—First ‘Electronic Warfare’ Attack - The dangerous game of “cat and mouse” continues. Just hours after reports that “the jamming and packet loss situation in Tehran has improved significantly,” we have reports that Iran has escalated its attacks on Starlink. This is now unprecedented.

My Take: Pretty simple. Iran’s jamming of Starlink shows that satellite internet, once thought too hard to block, can be blocked. Perhaps it’s not as resilient as once thought.

Satellite will fill gaps in AT&T’s FirstNet emergency network - FirstNet’s president told Fierce that satellite will add to the network’s layered approach. FirstNet is currently conducting beta tests of satellite capability. Both AT&T and FirstNet are working with AST SpaceMobile on their satellite initiatives

My Take: This satellite layer is meant to cover “white spaces” where traditional wireless networks don’t reach. The companies are doing beta tests and expect to roll this out in the first half of 2026. I’m sure it’s a combination of coverage and cost.

Amazon’s Amazon Leo wins NCC approval to launch satellite internet in Nigeria by 2026 - Amazon’s satellite internet initiative, Project Kuiper—recently rebranded as Amazon Leo—has taken a decisive step toward entering Nigeria’s broadband market. The company has secured a seven-year landing permit from the Nigerian Communications Commission (NCC), authorizing operations starting in 2026.

My Take: 200 million people. 23 million people are underserved. Starlink has 66,000 subs as the 2nd largest ISP. Seems there’s room for a 3rd.

Artemis 2 mission update: Rollout imminent as NASA prepares first crewed Artemis mission to the moon - NASA's Artemis 2 rollout could be as early as this weekend as the space agency makes final preparations for its first crewed Artemis moon mission.

My Take: Artemis 2 is a test of whether NASA can still deliver big missions without slipping further. If it works, the Moon program moves forward. If it doesn’t.. well, that wouldn’t ne good.

Starlink Revamps $50 Roam Plan, Adds 'Unlimited' Low-Speed Access - The new Roam 100GB plan remains at $50 per month, but its 'unlimited' connectivity slows to 1Mbps once you exceed the data cap.

Elon Musk reveals cheap £35 super-fast Starlink ‘internet from space’ plan that solves common Wi-Fi nightmare for Brits - the new package – called Residential 100Mbps – gets you 100 Mbps speeds.

My Take: The deals keep getting better, especially if they’re going to “throw in” (i.e. perpetual rental) of a Starlink Mini. There must be a competitor coming to market shortly, especially in European markets.

Data Centres

Could electric co-ops profit from data center growth? - Electric co-ops have some extra power capacity for expanding data centers. Data center growth presents a new revenue stream for co-ops that have struggled with lack of density. But co-ops must grapple with zoning issues, negative public perception about data centers and more

My Take: If co-ops have to build new generation or transmission lines to serve data centers, someone has to pay. Co-ops become undermined if they have to support costs for big tech.

India considers launching data centers in space – media - New Delhi is planning to place physical data centers in low earth orbit, The Times of India reported on Wednesday, citing officials from the country’s Department of Space and the Indian Space Research Organization (ISRO).

My Take: Why? Sovereign data? Space is sovereign to the data owner.

Microsoft's Brad Smith pushes Big Tech to 'pay our way' for AI data centers amid rising opposition - The software giant's president, Brad Smith, is meeting with federal lawmakers Tuesday to push forward an approach that calls for the industry, not taxpayers, to pay the full costs of the vast network of computing warehouses needed to power AI chatbots like ChatGPT, Google's Gemini and Microsoft's own Copilot.

My Take: I guess you can’t just hide a data centre anymore.. People are seeing the impacts, and companies now have to show they’re responsible.

Meta lines up massive supply of nuclear power to energize AI data centers - The parent company of Facebook on Friday announced agreements with TerraPower, Oklo and Vistra for nuclear power for its Prometheus AI data center that is being built in New Albany, Ohio. Meta announced Prometheus, which will be a 1-gigawatt cluster spanning across multiple data center buildings, in July. It's anticipated to come online this year.

My Take: ..and, as you can read below, they’re also investing in a company that mines Uranium. “Prometheus refers to a figure from Greek mythology, a Titan known for tricking Zeus and giving fire (knowledge/technology) to humanity, leading to eternal punishment.” .. Eternal punishment..

Enabling AI

Google announces a new protocol to facilitate commerce using AI agents - The standard, developed with companies like Shopify, Etsy, Wayfair, Target, and Walmart, lets agents work across different parts of customer buying processes, including discovery and post-purchase support. The core idea is that the standard could facilitate these various parts of the process instead of requiring connections with different agents.

My Take: This is meant to let AI programs buy things, make reservations, and complete online purchases for you. The goal is to create a set of rules and tools so websites and apps can work smoothly with AI assistants that act on your behalf. Instead of you filling out forms and clicking buttons, an AI agent could do the whole job for you. As long as the guardrails are in place..

Apple bites the AI bullet - Apple has been struggling to keep pace with major big tech rivals, and newcomers, in the AI race and has fallen behind to such an extent it is now having to lean on Google to haul itself back to at least near parity. This isn’t exactly new territory for the big tech pair: Apple integrated Google Maps on the iPhone in the early years until it developed its own maps application. 

My Take: Apple was once seen as a leader in tech innovation. They’re certainly not leading the pack when it comes to AI. Are they borrowing technology, or is this a forever thing?

Introducing OpenAI for Healthcare - Secure AI products to help healthcare organizations scale high-quality care, reduce admin work for teams, and power custom clinical solutions—while protecting health data.

My Take: Maybe I should have been a doctor. Now get out of my office.

Anthropic’s new Cowork tool offers Claude Code without the code - The new tool is inspired in part by the growing number of subscribers using Claude Code to achieve non-coding tasks, treating it as a general-purpose agentic AI tool. Cowork is built on the Claude Agent SDK, which means it’s drawing on the same underlying model as Claude Code. The folder partition gives an easy way to manage what files Cowork has access to, and because the app doesn’t require command-line tools or virtual environments, it’s less intimidating for non-technical users.

My Take: I wanted to try this, but I don’t have a Claude subscription (although I’ve been thinking about signing up as I’ve been spending more time with Claude). Reviews seem to be pretty positive with great outcomes.

Gemini’s new beta feature provides proactive responses based on your photos, emails, and more - Google announced on Wednesday that it’s launching a new beta feature in the Gemini app that allows the AI assistant to tailor its responses by connecting across your Google ecosystem, starting with Gmail, Photos, Search, and YouTube history.

My Take: I tried it out with an @gmail prefix. Seems to work well, and then I unlinked it. Even though it says nothing will be used as training data, I’m wary of granting too much access when stuff is in beta, at least.

Physical AI dominates CES but humanity will still have to wait a while for humanoid servants - Just four years after the launch of ChatGPT, the chatbot that brought artificial intelligence into the mainstream, and it seemed like almost every exhibitor at the CES show in Las Vegas this week was touting an AI-powered gadget.

My Take: I think we’re still a ways off from humanoids in every home, although a snow shovelling humanoid would be handy.

Musk's AI bot Grok limits some image generation on X after backlash - Users had been able to ask Grok directly on X to edit photos of people, including removing items of clothing and putting them in sexualized poses - often without their consent. Grok then published these images in replies on the social media platform

🇨🇦 Canada not considering a ban on X over deepfake controversy, AI minister says - Artificial Intelligence Minister Evan Solomon says Canada isn’t considering a ban of the social media platform X, though his office says discussions about X’s deepfake controversy are underway.

My Take: Deepfakes are a serious problem. Is the Canadian government willing to set real limits on AI when people are being harmed? Doesn’t seem so.

This and That!

China’s Hottest App Is a Daily Test of Whether You’re Still Alive - Are You Dead Yet soared to the top of app-store charts and became a magnet for investors. In an exclusive interview with WIRED, one of its creators says they’re changing the name anyway.

My Take: Spoiler alert. They changed the name. People lost interest.

Meta Is Making a Big Bet on Nuclear With Oklo - Meta will finance Oklo’s purchase of uranium for its reactors. It’s a massive vote of confidence for both the startup and nuclear power, but challenges remain.

My Take: When tech companies help decide what kind of power plants get built, they gain influence and more power over public infrastructure. That can speed things up, but it also blurs the line between private needs and public interest.

Inside ICE’s Tool to Monitor Phones in Entire Neighborhoods - 404 Media has obtained material that explains how Tangles and Webloc, two surveillance systems ICE recently purchased, work. Webloc can track phones without a warrant and follow their owners home or to their employer.

My Take: When law enforcement can watch where people go and who they’re connected to without a warrant, you’d think there would be a couple of civil liberty issues to address.

Jony Ive and Sam Altman’s First AI Gadget May Try to Kill AirPods - Thank god someone is brave enough to take down many people's favorite wireless earbuds.

My Take: As long as there’s a smartphone on the other end of the connection, does “sweetpea” need AI?

10 BreakthroughTechnologies - Our reporters and editors constantly debate which emerging technologies will define the future. Once a year, we take stock and share some educated guesses with our readers. Here are the advances that we think will drive progress or incite the most change—for better or worse—in the years ahead.

My Take: I was expecting a better list. No robots on the list ☹️ 🤖

Tesla will only offer subscriptions for Full Self-Driving (Supervised) going forward - Tesla is removing the option to pay a one-time fee for its Full Self-Driving (Supervised) driver assistance software, CEO Elon Musk announced Wednesday. Going forward, the only way to access the feature will be through a monthly subscription.

My Take: Oh, so now it’s Teslar-as-a-service. What happens if your subscription expires in the middle of a Full Self Driving session?

Ötzi the Iceman mummy carried a high-risk strain of HPV, research finds - Two renowned prehistoric individuals were likely infected with a human papillomavirus that has been linked to several cancers.

My Take: Otzi the iceman. That’s like Frosty the snowman. Except Frosty didn’t have STIs. Thumpety-thump-thump.

Infographic Of The Week

My Take: Per capita, the US still outranks Canada.

Movie/Streaming Recommendation

IMDb: 7/10

JMDb: 🍿🍿🍿🍿🍿🍿🍿🍿/10 (“a smart, engrossing thriller”)

Relay is a taut, contemporary conspiracy thriller that mostly delivers on its ambitious premise. Centring on Ash, a secretive “fixer” who brokers hush-money deals between corporations and whistleblowers, the film uses its high-concept setup to explore guilt, compromise, and the price of staying silent.

Riz Ahmed gives a quietly magnetic performance, conveying Ash’s control and buried shame with minimal dialogue, while Lily James brings urgency and vulnerability to Sarah, a whistleblower targeted after exposing a dangerous agribusiness scandal.

Director David Mackenzie crafts a slow-burning, old-school paranoid thriller in the vein of “The Conversation,” updated with relay services, digital surveillance, and corporate PR machinery.

The film’s meticulously staged negotiation set pieces and New York locations build a strong atmosphere, even if the third-act twist and resolution feel a bit overstated and less convincing than what precedes them.

Overall, Relay is a smart, engrossing thriller worth seeking out

Until Next Time

Jason’s Industry Insights is produced by Verity Aptus.

Comments here are my own and do not represent the opinions, views or thoughts of any person, company or organization that I may be associated with.

Feedback, comments and ideas are welcome. Message me on LinkedIn or contact me at j[email protected]

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